RETURNS + REFUNDS POLICY

Last updated: January 2026

 

Due to hygiene and safety considerations, PRÍ PEAR™ has a limited returns policy for skincare products.

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RETURNS

Opened or used skincare products cannot be returned or exchanged.

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DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

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To request assistance:

• Email orderssa@pripear.com

• Include your order number

• Attach clear photographs of the product, packaging, and the issue

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Each case is reviewed individually. Where an issue is confirmed, we will offer a suitable resolution, which may include a replacement or refund.

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REFUNDS

Approved refunds are processed to the original payment method within 5 to 10 business days, depending on your payment provider or bank.

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Shipping fees are non-refundable unless the issue was caused by an error on our side.

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NON-RETURNABLE ITEMS

• Opened or used skincare products

• Sale or promotional items (unless faulty)

• Gift cards

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ALLERGIES & PRODUCT USE

Customers are responsible for reviewing ingredient lists before purchasing. PRÍ PEAR™ cannot be held responsible for allergic reactions or sensitivities.

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If you are unsure whether a product is suitable for your skin, please contact us before ordering.